Support Center

How to send us Google / Paypal receipt to restore in-app purchase

Last Updated: Dec 20, 2016 06:46PM ICT
About 

- This article shows you how to get & send us the correct Google / Paypal's proof of purchase. So that we can verify your purchase and activate the full version for your account in Manga Rock Definitive Version.


- Applicable: All versions.

----------------------------------------------------------------------------------------------------------------

Scenario #1: If you have bought the app through Google Play Store

Please follow these steps below to send us your transaction ID:

- Step 1: Open this link 
https://payments.google.com
- Step 2: Login with the email account that you've used to purchased full version of Manga Rock before
- Step 3: Once you logged in, notice the left sided menu, click on "Transaction"
- Step 4: Look for a completed transaction with details like this Not A Basement Studio - Manga Rock - Full version (Manga Rock - Best Manga Reader)
- Step 5: When opening this transaction details. please take notes of the Transaction ID. It looks similar to this: 12999763169054705758.1395219851951062.
- Step 6: Open Manga Rock, go to Settings / Email support. Send us an email with your transaction ID.

Alternatively, you can also forward us the original receipt from Google:

- Step 1: Open Gmail. Make sure you log in with 
the email account that you've used to purchased full version of Manga Rock before
- Step 2: Search for email from "Google Play" (googleplay-noreply@google.com)
- Step 3: Download the receipt. It should look similar to the image below.

- Step 4: Open Manga Rock, go to Settings / Email support. Send us an email with this receipt attached.



If you have bought the app through Paypal

- Step 1: Open Paypal. Make sure you log in with the account that you've used to purchased full version of Manga Rock before
- Step 2: Open "Payment Sent" and look for a payment sent to this email: services@notabasement.com
- Step 3: Take notes of the Transaction ID
- Step 4: Open Manga Rock, go to Settings / Email support. Send us an email with this Transaction ID

Alternatively, you can also forward the original receipt from Paypal. 
support@notabasement.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=15471