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Can't recover full version after changing to ios.

Okan Celik Nov 14, 2016 07:42AM ICT

I used manga rock for a very long time and changed last week from android to ios.

My problem is now that I cant recover to fullversion with the same emailadress I used in android.

Do I really have to pay again...? I cant afford this as student

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Edna Frenesi Nov 14, 2016 07:52AM ICT NAB Studio, Inc. Support Coolie

Hi Okan,

This is Edna Frenesi from Not A Basement Studio. Let me help you today.

I am sorry to let you know that: We can’t transfer in-app purchase across platforms.

If you have bought the app on iOS, you can’t restore your purchase on Android or vice versa.

In-app purchase procedures for both Android and iOS platforms are strictly defined by Google and Apple. They won’t let us modify their procedures in any way.

If we do so, Manga Rock might be removed from the Play Store / App Store. We hope that you would understand this for us and continue supporting Manga Rock.

If you have another issue, don’t hesitate to contact me again.

Have a good day!

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IƱaki Dec 20, 2016 06:32PM ICT
This answer is not satisfactory. In other answers you are saying that manga rock uses it's own cloud system for managing accounts. In fact, when you enter the app, you log with your username against the MangaRock servers, meaning you can have full sync accross android-ios devices. But there is more, in definitive version for android, you pay directly with paypal or credit card, not using play store at all, so your argument is completely invalid.

You as studio should be able to flag an account as "premium" if there has been a payment, either on ios or android. I am not happy with having to pay a license twice.
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Edna Frenesi Dec 21, 2016 09:56AM ICT NAB Studio, Inc. Support Coolie

Hi Inaki,

We sincerely apologize for the inconvenience. But, In-app purchase procedures for both Android and iOS platforms are strictly defined by Google and Apple. They won’t let us modify their procedures in any way.

If we do so, Manga Rock might be removed from the Play Store / App Store.

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John Suarez Feb 16, 2017 02:43AM ICT
Then basically, if i change from android to ios or backwards, should i buy back the app?
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Edna Frenesi Feb 16, 2017 07:51AM ICT NAB Studio, Inc. Support Coolie

Hi John. Yes you may need to buy the premium version again for iOS and vice versa.

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