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Cannot recover full version

Pedro Dec 14, 2016 09:56AM ICT

I've changed phones to a new iPhone and I cannot recover my premium status. I have tried logging in to my account and all that does is show me my "rocks" which are irrelevant because I am a premium user. I would really like to download unlimited manga asap. Thanks in advance.

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Edna Frenesi Dec 16, 2016 02:54PM ICT NAB Studio, Inc. Support Coolie

Hi Pedro,

This is Edna Frenesi from Not A Basement Studio. Let me help you today.

We are very sorry for your inconvenience.

Just to clarify, on what version did you avail your premium status? Is it on the Android or iOS as well?

Will wait for your response on this.

Thanks

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Ri Zaki Jan 01, 2017 08:50PM ICT
I am experiencing the same problem here. I purchased the full version of the app on my old android, but I am not able to restore my purchase or my saved mangas on my new android phone.
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Edna Frenesi Jan 03, 2017 04:11PM ICT NAB Studio, Inc. Support Coolie

Hi! Sorry to hear that.Please send us an email to support@notabasement.com. We can better assist you there. Thanks!

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Ari Jan 03, 2017 05:55PM ICT
I'm having the same issue as well. Bought a new Android phone today, and I can't log in to my account at all, let alone use the premium version.
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Edna Frenesi Jan 05, 2017 07:22AM ICT NAB Studio, Inc. Support Coolie

Hi Ari. Can you please log in via Twitter inside the app? Let me know how it went for you. Thanks

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Rhia Jan 26, 2017 05:24PM ICT
Hi. i have the premium manga rock app on my iphone and I started using a new ipad. the premium status does not appear on the ipad app even though i used the same email from the premium iphone app. i also tried the backup and restore feature. it still didn't work. is there a way that i can still have the premium status on both apps?
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Matthew Feb 09, 2017 12:06AM ICT
hey I got the same problem, but!!!! i bought it for android and today i changed to Iphone is it possible to restore the premium status? because im loged in with the same acc, as I was on Android
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Edna Frenesi Feb 09, 2017 07:54AM ICT NAB Studio, Inc. Support Coolie

Hi Matthew! Unfortunately we cannot transfer In-app purchase. It strictly modified by Apple and Google Play. If you have bought it on Android, you can restore it on another Android device, so as with the iOS. Thank you for your understanding.

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sendoh Feb 15, 2017 09:22PM ICT
i have the same problem! i bought the android full version, but now, on my new phone i can not recover my full version. the app dosen't find my account
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Edna Frenesi Feb 16, 2017 07:55AM ICT NAB Studio, Inc. Support Coolie

Hi Sendoh. Is your new device Android as well?

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Jaime Feb 24, 2017 11:20AM ICT
i have the exact same problem. i bought the android full version and i cant find it
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Edna Frenesi Feb 24, 2017 11:27AM ICT NAB Studio, Inc. Support Coolie

Hi Jaime.

So we can better help you. Please shoot us an email along with this concern at support@notabasement.com. We will wait. Thanks.

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Evelyn May 06, 2017 08:20PM ICT
Hi. How can I distinguish paid version from free? I've bought Manga Rock a long time ago. I've logged in to my account, my version is definitive 2.3.3. I have rocks.
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Edna Frenesi May 08, 2017 07:30AM ICT NAB Studio, Inc. Support Coolie

Hi Evelyn,

A premium user is eligible with unlimited downloads plus no adds.

The Rock system, for premium users, is to let you guys buy additional stuff inside Manga Rock. For this version, we have released many fun-and-manga-inspired iMessage stickers. Check them out if you are using Manga Rock iOS (Settings / Stickers).

In short, you have nothing to worry about the Rock system. Enjoy the full version!

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