Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Restoring purchase from a IOS

albert hong May 21, 2017 03:45PM ICT

So I got a new phone which is the s8 and I wanted to transfer the purchase from my old phone to the new one, is that possible. I do have the receipt and all.

Up 0 rated Down
Ly Huynh May 24, 2017 06:52PM ICT NAB Studio, Inc. Support Coolie

Hi there,

This is Ly Huynh from Not A Basement Studio. Let me help you today.

I am sorry to let you know that: We can’t transfer in-app purchase across platforms.

If you have bought the app on iOS, you can’t restore your purchase on Android or vice versa.

In-app purchase procedures for both Android and iOS platforms are strictly defined by Google and Apple. They won’t let us modify their procedures in any way.

We hope that you would understand this for us and continue supporting Manga Rock.

If you have another issue, don’t hesitate to contact me again.

Have a good day!

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@notabasement.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=15471