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can't sign in using another device

boneofimba Jun 12, 2017 09:37AM ICT

Hi

Signed up for mangarock premium and now I can't sign in again for some reason, the app is forcing me to sign up instead of logging in.

And I remembered that I had logged in using my facebook account but it has made a new account instead.

user id @boneofimba

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Ly Huynh Jun 16, 2017 04:20PM ICT NAB Studio, Inc. Support Coolie

Hi there,

This is Ly Huynh from Not A Basement Studio. Thanks for reaching out.

In this case, you have created an account via email: boneofimba@hotmail.com

Please kindly log into Manga Rock again (using your email)

I hope this helps. Have a nice day!

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boneofimba Jun 20, 2017 08:28AM ICT
No, it doesn't work, it just forced me to SIGN UP again, check the dropbox link below for the screenshot.

https://www.dropbox.com/s/d5q7rbwdrvhv8mw/Screenshot_20170615-110536.png?dl=0
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boneofimba Jun 20, 2017 08:46AM ICT
hate to repeat myself, but the fact that I CANNOT SIGN IN using my email under that account.

just in case I've tried signing out and signing in again on my old phone and surprise! I can't LOGIN too using the same device that has all the login details a few seconds ago
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Ly Huynh Jun 20, 2017 12:17PM ICT NAB Studio, Inc. Support Coolie

Hi there,

I’m very sorry to hear about your problem

In order to better assist you, please complete the following information so that I can replicate the issue from our end:

- Manga Rock version

- Your device name

I hope to hear from you soon.

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Boneofimba Jun 20, 2017 03:31PM ICT
Definitive version 2.3.4, tried in both oneplus 3t and moto z

Pretty sure it would be easily solved by creating a new account using the exact details, and sending an email to create a password.
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Ly Huynh Jun 20, 2017 04:07PM ICT NAB Studio, Inc. Support Coolie

Hi there,

I’ve fixed your issue, please kindly log in again: boneofimba@hotmail.com

In addition, please reset your password.

I hope this helps. Sorry for any inconvenience caused.

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Boneofimba Jun 21, 2017 10:37AM ICT
Yeah it works now, thanks!

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